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The payment is deducted from the credit card, report is received from this site for no booking reservation, followed by with request from customer service over a phone call for refund within few days ...

Preferred solution: Full refund.

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#2178267

We are truly sorry to hear about your experience. In cases where the booking doesn't go through, no charges are made, as this is rather an authorization hold or pre-authorization, as it shows in your bank notification as temporary authorization.

This service is offered by your card provider whereby the provider puts a hold on the amount approved by the cardholder, reducing the balance of available funds until the merchant settles the transaction. Because your desired purchase was sold out, Snaptravel has not charged you and so your card processor will release the hold placed.

The estimated time for this release varies if you used a debit or credit card, and depending on the issuing bank's policy. We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.

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