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We Book Our Room At Days Inn Hotel In 5924 Uneversity Ave Cedar Falls IA 50613. Phone Numer 319266**** Fou 4 Days Bookin In 5/01/22 Booking Out 01/05/22 and A Lady Came And Ask Us At 11 pm Waking Us Up Noking The Door Hard And Even Open Our *** And Ask When we are leaving Because we were not on system Next Day At 4:25 pm We Ask Manager Michelle And she Said It Was A Mistake That That lady night shift did not know We Also Tell Her That Our Bed was Dirty and no Shower Cortainwe when back to our room and Once We Got to our room We Fing Out That They take all our towels and Not Leave New ones Or Did Room service at all .. we when down ask them for new towels and they took them 2 hours to give us new towels we are really disappointed of hotel and service

User's recommendation: Really bad service not recomended at all ..

Preferred solution: Full refund.

SnapTravel Pros: Great hotel discounted rates.

Location: Cedar Falls, Iowa

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#2178269

Hi Jose, We're sorry to hear that the accommodation did not meet your expectations and that their staff were not accommodating. Because we're a booking service, the standards of the hotel are out of our control.

In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly.

It’s their role to make you as comfortable as possible! We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

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