1 comment
3.3

Please refund our money. We are having a great deal of trouble contacting you.

We booked a reservation on Dec 13, 2021 - ID OV348989TE386833Y for the La Playa in Naples.

Due to a positive Covid Test - we had to cancel.

We sent to Covid Positive Test Results to La Playa Reservation. They gave us a cancellation without penalties but noted the refund would be coming from your end. So we need you to refund our money to our PayPal Account.

You may text or call Ted at 617-799-**** if needed.

See the below email from LaPlaya. You may call LaPlaya to verify.

Thank You,

Ted Panagiotopoulos

LaPlaya Reservations

12:07 PM (44 minutes ago)

to Ted, me

Hi Ted,

Due to circumstances, we can waive penalty for your third party reservation arriving today, Sat.

Dec. 18.

You would still need to cancel through your third party who will verify with us that we are waiving penalty for the third party.

Please let me know if you have any questions and we hope to see you some other time.

Thanks,

Marc

Reservations Department

La Playa Beach & Golf Resort

(o) 800-237-****

User's recommendation: Please beware.

Location: Fort Lauderdale, Florida

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#2107014

Thank you for the review! We are truly sorry to hear how you feel about our service.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

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