SnapTravel Phone Numbers and Emails

Toll-Free Number:

  • (877) 778-2321

SnapTravel Email:

Customer Service

SnapTravel Contact Information

SnapTravel Help Center:

Corporate Office Address:

Snaptravel
260 Queen St W, 4th floor,
Toronto, Ontario M5V 1Z4
Canada
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SnapTravel Rating Based on 1.2K Reviews

Rating details

3.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Rating stats

Rating trend

Summary of SnapTravel Customer Service Calls

17K TOTAL
CALLS
04:17 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SnapTravel Customer Service?

Activation/ Cancellation Question:

  • “Cancel booking”
  • “Cancel reservation”
  • “Cancellation”

Refund Question:

  • “Asking for partial refund because full accomodations aren't availabe. Not happy!!”
  • “Refund me”
  • “Motel didn't have water. Need refund”

Request for Information Question:

  • “I need to find out if my reservation has been canceled with you guys”
  • “I want to apply any reward money credits to my next reservation and I need help”
  • “Special request”

Payments and Charges Question:

  • “Payment method”
  • “Regarding charges”
  • “Billing”

Return/ Replace Question:

  • “Change reservation”
  • “Wrong reservation date”
  • “Change booking”

Product/ Service Question:

  • “Trying to book a room”
  • “Using credits to book a reservation”
  • “Reservation not in system”

Cards Question:

  • “Your credit card was charged”
  • “Card keeps declining”
  • “Card isn't being charged”

Shipping and Delivery Question:

  • “Didn't get my confirmation”
  • “Didn't receive my refund for the nights we did not stay at hotel”
  • “Trying to get the phone number for reservation stays”

Staff Question:

  • “Customer service”
  • “Need to speak to customer service”
  • “Customer service issue”

Account Question:

  • “Account credits”
  • “Sign in”
  • “My account isn't showing my credits”

Website/ Application Question:

  • “Web site booked for wrg dates and wrg location”
  • “Booking. Trouble with website.”
  • “Web site booked wrong date”

Employment Question:

  • “Job wants itemized receiot”

Other Question:

  • “No Locals policy”
  • “I cant check in my room”
  • “Rkfj”

About

Top SnapTravel Services

Room Booking, Customer Care, Holiday Inn Room Booking

SnapTravel Pros and Cons

Pros: No pros, Non, Lower prices at times, Big joke, Cheaper price

Cons: Very poor customer problem resolution, Cutomer service, No assistance what so ever, Terrible customer service, Once they take your money there is no further assistance

Related Companies

Snapcommerce

SnapTravel reviews and complaints

SnapTravel is ranked 31 out of 886 in Travel Agencies category

Area Served

USA, Worldwide, UK

Payment Methods

VISAPayPalMasterCardDiscoverAmerican Express

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