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1 comment

Snap travel seams to be very impersonal and slow to respond for the simple cancellation of a hotel to rebook even.

Monetary Loss: $169.

Preferred solution: Full refund.

SnapTravel Pros: Offered lowest price.

SnapTravel Cons: Charged twice, Customer service, Still waiting for refund, Horrible service.

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We’re sorry that you have that perception of our service. Snaptravel is a half-bot half-human travel service.

Our bot can understand and reply to many travel-related inquiries. Within the comfort of your preferred messaging application, you can check hotel prices or even book your next stay. If our bot is ever unsure of how to respond, a Snaptravel agent will take over the conversation and help answer your questions. When in need of assistance, please reach out to the Support team soon as possible so they can assist.

You can do so by the following mediums: - SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search). One of our 24/7 live agents will be happy to assist you.

- Call +1-877-778-2321. - Facebook Messenger - Email:

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