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They give you credits for booking but you can never use them also won't honor any discounts if you are able to find a room for much cheaper they advertise 10% off but if you can't get anyone to honor it

Location: Pittsburgh, Pennsylvania

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Hi John, In regards to promotional credits, please note that for some of them you might be able to use up to 10% of the cost of your reservation. But if you were rather using credits after a cancellation of a previous reservation in which you chose to receive the amount in credits, or received a credit compensation, that amount is uncapped and you can use all the amount of your balance.

Each promotion has different eligibility requirements and different expiration. Please, check this link from our Help Desk with the criteria and step by step to redeem credits:

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