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Never received promised refund

1.0
SnapTravel - Never received promised refund
SnapTravel - Never received promised refund
SnapTravel - Never received promised refund
SnapTravel - Never received promised refund
SnapTravel - Never received promised refund
SnapTravel - Never received promised refund
Had a hotel booked in the end of March for one night, about a week and a half out realized we wouldnt be able to go because of covid, contacted them they told me to contact the hotel and i did. Hotel said they couldnt do anything because i booked through 3rd party, but they were giving everyone refunds because of covid, to just get Snapchat to contact them. I have gone back and forth with Snapchat since March and it is now November and still no refund. Its impossible to contact them, and even with speaking to a supposed supervisor once over the phone i got nowhere. Im out my money, snaptravel kept it, wasnt even the hotel holding it.

User's recommendation: Do not book with them.

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7 comments
#2099618

I am dealing with the same issue. I gave them the name of the hotel manager I spoke to in person that they sgould contact.

They gave me the reasin the hotel denied my request to cancel. They didnt contact him at all ...I just spoke to him. So now I will go to BBB with complaint.

Using chat is a complete waste of time. If I was you do the same.

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0 0
#2043092

Thanks for reaching out. We are truly sorry to hear about your negative experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible

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1 0
#2023006

You will never get a refund. All these third party sites get leftovers from the original source at a discount.

If you cancel they lose their money. Next time don’t be cheap and deal with the source!

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3 0
#1981886

I feel terrible about your situation I had the same thing happen I was travelling booked a Room airfare Car Could not make my reservation they did nothing to honour the consumer they charged me extra money And I got nothing no hotel no nothing

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3 0
#2028029
@PissedConsumer1981886

Same

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0 0
#1957471

Hi Lori, thanks for reaching out to us. Unfortunately, we're unable to identify your booking through the information provided in this review.

Therefore, we kindly ask that you return to your existing chat thread and type "Agent".

From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Thank you and we apologize for the inconvenience.

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0 3
#1957996
@Snaptravel

Did you look at my screen shots? I had been speaking to “customer service” through messenger since March. I can be contacted by phone.

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View more comments (6)
ID
#2314016 Review #2314016 is a subjective opinion of poster.
Service
Snaptravel Customer Care
Pros
  • Cheap
Cons
  • No assistance what so ever
  • No real human being to talk to
  • Scammers
Loss
$116
Preferred solution
Full refund
New Reviewer

Awful Service and Communication

1.0
I booked a reservation for Hotel Garden Inn in Liberia and instead I was booked for Buena Vista Del Rincon Adventure Park which is more of a family vacation I just wanted to stay near the airport. It took forever to get a hold of the customer service and I even called the hotel and they would not refund me and this was within an hour. I will never stay at the hotel or use snap travel. I was using snap travel frequently but I will stick with Orbitz!!!A

User's recommendation: Anywhere but here.

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#3582448 Review #3582448 is a subjective opinion of poster.
Pros
  • Difficult to deal with
Loss
$140
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

snap travel offered the comfort inn suites of Henderson-neveda on their site as a pet friendly hotel. upon arrival the manager refused me entry advising the hotel is not an animal friendly hotel. the only amenity is sought via snap travel was a pet friendly hotel. the...
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#3580658 Review #3580658 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Refund

1.0
Hello, I arrived at a hotel in Baton Rouge. When they told me that they did not allow dogs, they said I could cancel the room and receive a full refund. When I looked at my bank statement, they had charged me for the room anyway! Ive called snap travel several times and filled out a form concerning the matter. Nothing has been done and this was at the beginning of May.

User's recommendation: They go back on their word!

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#2183028

Hi there. We are truly sorry to hear about your most recent experience with the hotel.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

We can absolutely look into this and help but as we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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ID
#3580532 Review #3580532 is a subjective opinion of poster.
Location
Vicksburg, Mississippi
New Reviewer

Problem was solved

1.0
1day negiert arrival hotel informed that the booking through snaptravel has been found; I immediately informed snaptravel about the problemsolution!
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#2183027

Hi there. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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ID
#3578400 Review #3578400 is a subjective opinion of poster.
Cons
  • Booking confirm with hotel mit timely
  • Poor support

1.0
SnapTravel - After spending $2,500 and just under a month with you guys's company I feel as if you guys stole from me and then treated me as if I was a some type of *** that didn't deserve any type of help no
Over this last month I spent about $2,500 with you guys' company booking motels in the area to tide myself over with my fiance until we were able to get into our apartment which is going to be finished any day now we've been spending almost $100 a day if not over that...
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#2183026

Hi there. We are truly sorry to hear about your most recent experience with our Support Team.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

We can absolutely look into this and help but as we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 1
ID
#3577605 Review #3577605 is a subjective opinion of poster.
Location
Seattle, Washington

1.0
The hotel manager refused me my reservation because I came with a Dog which happened to be an emotional support dog with proper documentation. I specifically inquired about pet friendly hotels ONLY and this one was provided by snap travel. I had no where to go w a dog...
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#2183021

Hi there. We are truly sorry to hear about your most recent experience with the hotel.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

We can absolutely look into this and help but as we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3576828 Review #3576828 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Cancelación de hotel

No hay habitaciones disponibles y requiero de cancelación del pago y se cobro 2 veses. Se debe devolver a mi tarjeta de crédito
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#2183017

Hola. Lamentamos mucho escuchar acerca de su experiencia más reciente.

Como no podemos identificar su reserva a través de esta revisión, le pedimos que escriba "agente" en su hilo de chat original, uno de nuestros agentes en vivo puede proporcionarle la información de contacto de nuestro equipo corporativo, para que puedan analizar su caso y comunicarse con usted.

directamente. Gracias.

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0 0
ID
#3576311 Review #3576311 is a subjective opinion of poster.
Location
Poza Rica De Hidalgo, Veracruz

There is no such thing as customer service…

1.0
Im trying to cancel a trip, but I cant!!! I cannot get any customer service. And there is no such thing as 50 percent off your hotel if you down load the app. ..

User's recommendation: There is no such thing as canceling on this site.

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#2183015

Hi there. We are truly sorry to hear you are having trouble trying to cancel your trip.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3576166 Review #3576166 is a subjective opinion of poster.
Location
Peyton, Colorado
New Reviewer

Booking question

SnapTravel - Booking question
No complaint. I just wanted to make sure I received my 10% discount for referring a friend for Booking # B_588****. If yes, please send an email verifying it or, if not, please rectify. Thanks, Paula Melideo.
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#2183014

Hi there. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into this to verify it for you and contact you directly. Thank you.

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0 0
ID
#3575704 Review #3575704 is a subjective opinion of poster.
Preferred solution
An email verification that I received my 10% discount for referring my friend
New Reviewer

Reservation not showing up

I have rented a room here at the Guesthouse Inn Clarksville Tennessee I have not add my reservation they're saying the name a pair or whatever that's all the money that I have I need that money back address credit or something out here I really need my my money please can you please help me out cuz
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#2183012

Hi there. We are truly sorry to hear about your most recent experience.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3574292 Review #3574292 is a subjective opinion of poster.
Location
Spring, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Unfair and upsetting as booked wrongly

SnapTravel - Unfair and upsetting as booked wrongly
This morning I was booking a room for my partner for his 50th. I don't have alot of money but it was a surprise I thought I was booking to through the hotel but got shafted through snap and got my booking completely wrong and charged me in USA not Aus$ They won't help me nor change the date to Sunday not today and I was charged 570$ for one night had to cancel my card and I've been trying to call them Snap but can't get through to anyone Absolutely gutted and they won't do anything. Payment went through so fast without letting me check the booking first
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#2181920

Hi there. We are truly sorry to hear about your most recent experience with our Support team.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3569910 Review #3569910 is a subjective opinion of poster.
Location
Brisbane, Queensland
Loss
$600
Preferred solution
Just to change the date

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No booking confirmation

I booked and payed a hotel at NH Prague City from May14-16 through snaptravel, the hotel though never got a booking from snaptravel; I spent more than an hour on the help chat with snaptravel, but only got automatically generated answers that were no answers to the problem. I am still waiting.never to use snaptravel again, it is a rib-off!!

User's recommendation: Never use snaptravel.

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2 comments
#2181977

According to the hotel the problem seems solved, your booking confirmation apparently arrived yesterday!

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0 0
#2181526

Hi there. We are truly sorry to hear about your most recent experience with our Support team.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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ID
#3568080 Review #3568080 is a subjective opinion of poster.
Location
Vienna, Vienna
Loss
$400
Preferred solution
Deliver product or service ordered

Cancellation

1.0
I never even went to the room manager said it would be refund and never was. The pool was not open the only reason for getting the room.
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#2181527

Hi there. We are truly sorry to hear about your most recent experience.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3567258 Review #3567258 is a subjective opinion of poster.
Location
Saratoga Springs, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Refund me

Plain and simple we booked through snap travel and did not get to stay as the debit card holder forgot their ID. The hotel would not let us stay after we even said we would have a police officer identify the card holder. Upon request of the refund the hotel said talk to snap travel. We called snap travel they said take it up with the hotel. I call the whole thing a scam and it must fall under false advertisment. I would not recommend the hotel or snippety travel to anyone.

User's recommendation: Buyer beware!!!

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#2181529

Hi there. We are truly sorry to hear about your most recent experience with our Support team and your reservation.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3567010 Review #3567010 is a subjective opinion of poster.
Location
Circle Pines, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

We thought that by using snap travel that if our stay did not happen that we would be refunded 100 percent. Well we checked in at livinn suites in Fridley only had one problem we forgot the I d that would accompany the debit card. So as things go we were not permitted...
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#2181530

Hi there. We are truly sorry to hear about your most recent experience with our Support team and your reservation.

We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

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0 0
ID
#3566972 Review #3566972 is a subjective opinion of poster.
Location
Circle Pines, Minnesota

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