Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

This company literally stole our money.

We booked a stay at the Waldorf Hilton through them. A pipe burst in our room at 2am & the Hilton consequently refunded our money to SnapTravel & asked them to refund the money to us.

After chasing for 3/4 months, still nothing & SnapTravel claim that they can't refund it as it's been more than 30 days.

The hilton refunded our money to them within 3 weeks and chased them continually to send the refund back to us!

They just ignored it and now state that because it's been more than 30 days they will not send it back 'even though I have documentation from the Hilton' proving that they refunded the money & sent emails chasing them.

This is theft, they have our money, ignored requests to return it & now state that because it's been 30 days, they will not return it. How can they get away with this!?

I've never been more appalled at a company.

User's recommendation: Absolutely avoid at all possible cost.

Monetary Loss: $200.

Preferred solution: Full refund.

Super com Pros: Thieves.

Super com Cons: Are crooks, Terrible customer service and no refund.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Super com Reviews

  1. 1489 reviews
  2. 257 reviews
  3. 160 reviews
  4. 65 reviews
  5. 53 reviews
Super com reviews