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1 comment

I dont have the $100.00 dollar deposit for the room so my I have my money refunded to my card.please and thank you

User's recommendation: Make sure you have your deposit.

Preferred solution: Full refund.

SnapTravel Pros: No reply.

SnapTravel Cons: Customer service, Incorrect pricing.

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We really appreciate your patience so far and the time spent explaining your concerns with this reservation, nonetheless, please note that it’s a standard practice for hotels to directly charge guests a mandatory deposit and/or resort fees for their reservation. Our travel partner did include the room rate and hotel fees in their price. Snaptravel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and in the customer's voucher post-booking.

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